Assistant for manuals and guidelines
Employees ask about procedures, deadlines or responsibilities. The answer points to the relevant passage in the document, so that anyone can look it up.
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AI assistant for your company knowledge
Your team asks in everyday language and gets answers from your own documents, with a source.
A company’s knowledge sits in manuals, contracts, tickets and emails. Anyone who needs an answer often asks the colleague who knows, or searches through folders for a long time. An AI assistant searches these documents and writes an answer. It also shows the passages the answer comes from, so that your team can check it.
The technical term for this is Retrieval-Augmented Generation, or RAG for short. We agree with you which sources are connected and who may see what. The language model can run with a provider in the EU or on your own servers, for example with Ollama. Before launch, we test the answers with real questions from your everyday work.
Who this is for
- Companies with many documents in which answers are hard to find
- Support and sales teams that answer the same questions again and again
- Businesses where the knowledge sits with a few experienced employees
- Companies whose data must stay in-house or within the EU
Typical use cases
Help for customer service
The assistant suggests answers to customer enquiries, based on product documents and earlier tickets. Your team checks the suggestion and sends it off.
Search in contracts and project files
The assistant answers questions such as “What notice period applies to client X?” from the stored contracts. Anyone who is not allowed to see a file gets no answer from it either.
How we work
01
Agree on sources, permissions and privacy requirements together
02
Pilot with a selection of your documents and a list of typical questions
03
Assess answer quality with your team and make targeted improvements
04
Connection to your document storage, with regular updates and training for your team
Does this match what you need?
Tell us about your project. We will discuss a suitable approach and what it requires. Based in Siegen, Germany, we work with businesses across the country.
Tobias Rösnerclesk digital